TERMS AND CONDITIONS

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Cancellation Policy:

To receive a full refund the ride must be canceled 7 days prior to avoid a penalty.

CARD ON FILE:

In order to reserve a vehicle and make a booking, Client must authorize Top Travel Limousines to keep a credit or debit card on file. Payment will be processed through agreed terms of either/a combination of debit/credit card charges, voucher redemption, cash, prepaid account balance redemption, or other previously agreed on methods of payment. Overtime charges, additional service fees, damages/cleaning fees, special add-on requests or any other fees related to the transportation service will be billed either before or after the trip. Client agrees to Top Travel’s policies on fees and authorizes Top Travel to charge the original card on file after the ride for any remaining balances or unpaid fees including gratuity.

REFUNDABILITY:

Payments for reservations are fully refundable as long as the cancellation is made by the customer via a n email 7 days prior to the trip’s arranged pick-up time and confirmed to be cancelled with a representative. Any cancellations that are made within the 7 days of the pick-up time may be subject to fees such as cancellation fees, special request fees, or adjustment fees; these fees are nonrefundable. Transportation services are nonrefundable after its completion and will only be provided under special circumstances. Top Travel reserves the right to process or refuse refunds in accordance with Standard Rental Agreement terms and company policies. Top Travel is not liable in the event of a vehicle’s mechanical breakdown prior to or while on charter, in which the ride service cannot be performed or is delayed. If this occurs, Top Travel will do its best to provide customers with alternative transportation.

Shellie Sylla

15:58 12 Aug 24

If I could give them 100 stars I would! We have used this service four times now; two concerts, one trip to LAX and one with family last night to a dinner in LA. The cars, and now Sprinter van last night, are immaculate, always with cold waters perfect temp and super comfortable.The drivers are super nice and know their way around OC and LA (and especially impressive going through concert and LAX traffic, which is a nightmare as you may know).I can’t recommend Francisco and his team more. (And thanks Jason!) In fact, going over in my mind all of our rides with them while writing this, I’ve changed my mind, make it a million stars!

Erin Stone

15:56 29 Apr 24

We were so happy with our experience with Top Travel Limousines. Franciscu provided excellent service and communication to set up our plans and contract. We booked for PROM and the customer service and communication throughout the whole process made us feel good about sending our kids off with this service. We had multiple stops and everything ran like clockwork. The driver, Chris, was polite and hospitable. The vehicle we rented (the Mercedes sprinter van) was in excellent condition both interior and exterior. Next time we need a limo or transportation service, I will for sure come back to Top Travel Limousines.

Jennifer Ayala

23:08 18 Apr 24

Great experience and excellent service

Cindy Sutherland

19:41 11 Mar 24

Dear Western Executive Car Service,I am writing to express my sincere appreciation for the exceptional service provided by your company, particularly during my recent experience booking and reserving a Sprinter van, as well as the outstanding service provided by your chauffeur, Victor.From the moment I contacted Western Executive Car Service to inquire about booking a Sprinter van for our event, I was impressed by the professionalism and responsiveness of your team. The booking process was seamless, and your staff ensured that all our requirements were met with utmost efficiency.During our journey, Victor, our chauffeur, exceeded all expectations. His professionalism, knowledge, and dedication to customer satisfaction were evident from the start. Victor went above and beyond to cater to every need during our drive, making the experience not only efficient but also enjoyable. His attentiveness to detail and willingness to accommodate our requests made the journey stress-free and memorable.One particular instance that stands out is when Victor pulled over to assist us during the drive, showcasing his commitment to ensuring our safety and comfort. His proactive approach and willingness to go the extra mile truly exemplify the level of service that sets Top Travel Limousine apart.I cannot emphasize enough how impressed I was with the professionalism and responsiveness demonstrated by Western Executive Car Service and Victor. It is clear that your company prioritizes customer satisfaction, and this dedication is reflected in every aspect of your service.I have no hesitation in recommending Western Executive Car Service to anyone in need of transportation services. Your professionalism, responsiveness, and commitment to customer satisfaction make you the top choice for any event or occasion. I look forward to utilizing your services again in the future and have full confidence that you will continue to exceed expectations.Thank you once again for providing such an exceptional experience.Warm regards,Cindy S

Kristine Mussoline

04:12 22 Jan 24

Great customer service and communication. Our driver Jessie drove a group of kids to a dance. He stayed in communication with me. The limo was very nice and clean. Very friendly! Will definitely use again.

Kelly Roush

02:46 23 May 23

This company is amazing! From start to finish we had amazing customer service. The owner was very responsive and communicated regularly regarding our booking. The driver, Jane, was great and we felt very comfortable sending our kiddos off to prom. We really appreciate everything!

Sarah Sargent

04:06 18 Sep 24

We hired a party bus for my birthday, and Chris was the most responsive and best priced option. The bus and driving exceeded expectations. Wonderful experience.

Karli Nichols

14:53 12 Sep 24

I would 100% recommend Top Travel Limousine. From Chris, the owner, being so responsive and helpful to our wonderful driver, Cherie, it was just an overall great experience. And the bus itself was fantastic! I will be using them again!!

Sara Gurda

23:20 24 Aug 24

Heather Eisenman

14:01 13 Aug 24

We used Top Travel Limousine for airport transportation. We needed to upgrade to a limo due to all our luggage! We had an amazing and stress free experience! Thank you for being so accommodating and generous!

Michael Sullivan

00:27 29 Jul 24

Driver's have been kind and professional the couple of times we've booked. On time, clean vehicles, great communication

Rebecca Streckenbach

16:05 30 Jun 24

We used Top Travel Limousine for our wedding recently and couldn't be happier with the service! We had Sam as our driver and she was fantastic. Punctual, flexible, and kind! They were very easy to book with and reasonably priced too.

Jen Maier

03:26 19 Jun 24

So happy to have found Top Travel for our daughter’s birthday party! The bus was on time, the driver was great with all the kids, the bus was super clean, and the sound system was amazing! It sure made her birthday party super special and her friends got to experience their first time in a party bus. Had many compliments from parents of the party goers…. Would recommend this company to anyone that asks! Thanks again for helping me create a fun experience for my kids Chris!

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949 864 2003

TERMS AND CONDITIONS